Privacy Policy

Last updated: May 24, 2025

At Literra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our academic writing assistant service.

1. Information We Collect

We collect the following types of information when you use Literra:

• Account Information: When you create an account, we collect basic information shared by authentication providers (Google, Microsoft, or Discord) such as your email address, name, and profile image.
• User Content: Documents, academic papers, research materials, and other content you upload to our platform for processing.
• Conversation Data: Text inputs, questions, and responses exchanged between you and our AI assistant.
• Payment Information: When you subscribe to premium features, we collect payment details through our payment processor, Stripe.
• Usage Information: Information about how you use our service, including features accessed, time spent, and interactions with the platform.

2. Cookie Usage

Literra uses only essential cookies necessary for the operation of our service. We do not use third-party tracking cookies or advertising cookies. Essential cookies help us provide necessary functions like maintaining your login session and remembering your preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our academic writing assistant service.
• Document Processing: To analyze and process documents you upload to generate academic writing assistance.
• Personalization: To understand your preferences and personalize your experience.
• Communication: To respond to your inquiries and provide customer support.
• Service Improvement: To analyze usage patterns and improve our service functionality and user experience.
• Security: To detect, prevent, and address technical issues, security breaches, or fraudulent activities.
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service.

4. Information Sharing and Third-Party Services

We do not sell your personal information or content. However, we do share data with the following third-party service providers to help us deliver our services:

• Neon: Database hosting (has access to user uploaded data)
• Upstash: Data storage (has access to user uploaded data)
• PostHog: Analytics (has access to user uploaded data)
• Langfuse: Performance monitoring (has access to user uploaded data)
• Google: Authentication and LLM APIs (has access to user uploaded data)
• Microsoft: Authentication services
• Discord: Authentication services
• Stripe: Payment processing
• Vercel: Hosting and deployment (may have access to user data in logs)
• Datadog: Application monitoring (may have access to user data in logs)

These service providers are bound by confidentiality obligations and are permitted to use your data only for the purposes of providing services to us. Their use of your information is governed by their respective privacy policies and agreements with us.

5. Financial Information

When you make a purchase or subscribe to premium features, your payment information is processed securely by Stripe, our third-party payment processor. Literra does not store your complete credit card details on our servers. Financial data is protected using industry-standard encryption and security protocols.

We retain transaction records for accounting, tax, and legal compliance purposes. This information is kept secure and is only accessible to personnel who require it for business operations.

6. Data Retention

We retain different types of data for different periods, based on our business needs and legal requirements:

• Account Information: Retained as long as your account is active. After account deletion, this information is removed or anonymized within 30 days.
• User Content: Documents and materials you upload are retained as long as needed to provide our services, or until you delete them or your account.
• Conversation History: Retained to improve service quality and for your reference. You can request deletion at any time.
• Payment Information: Transaction records are retained according to legal and financial regulatory requirements, typically 7 years.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on privacy and security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to know what personal information we hold about you.
• Rectification: The right to request correction of inaccurate information.
• Deletion: The right to request deletion of your personal information.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to processing of your personal information.

To exercise these rights, please contact us at privacy@literra.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards to ensure your information receives an adequate level of protection, regardless of where it is processed.

10. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Significant changes will be communicated to you directly through the email address associated with your account or through a notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@literra.xyz